Help with MXQ device

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Mobius1
Posts: 1
Joined: Tue Dec 14, 2021 8:18 pm

#1

hi everyone, my first post here,
I have 2 TVBoxes here for repairs and I don't know how to fix them properly, so lemme explain the issues:

First TVBox is a MXQ Pro 4k with android 11.1
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The issue with this TVBox is that it is overheating and losing image, customer also doesn't know why this happens, only knows that it happens.
I noticed that Ethernet wasn't working on the device, only wi-fi. After factory resetting the device, the ethernet port started working again, but the image loss still happens.
Is that a firmware issue? Any tips on how should I troubleshoot it?

Second TVBox is another MXQ Pro 4k but I don't know the android version
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The device came in with system not working, did a factory reset and wi-fi stopped working. Tried another factory reset but same issue, then proceeded to flash a MX9 ROM, named "mxq4k-6051-nv2-1114 (ROM MXQ 4k original)" device only showed yellow light and didn't boot.
After that tried flashing other MX9/MXQ roms, but same issue remained. Then I found one MXQ-MX9 image that would be flashed by RK Android Tool, the tool recognized the device and showed no errors with version, after flashing the device only shows a red light and the computer doesn't detect it anymore. What can I do to start troubleshooting it?
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